Bloomberg Business: Ticketmaster Sues Broker over use of bots to buy up tickets. Billboard: Pearl Jam and Verified Fan. Attorney General: N. The Drum: Ticketmaster bets on smarter tickets to outsmart fraudsters. The Difference Between a Presale and an Onsale Date Before tickets go on sale, Event Organizers tell us how many tickets they want to make available, the price of the ticket, and when they want the sale, or sales, to start.
Ticket Types As the official ticketing partner of thousands of concerts, sports, and theater events around the world, we offer the widest selection of tickets, and all of our tickets are guaranteed by a verification process or a money-back guarantee. The most common types of tickets we sell are: Standard Tickets - Standard Tickets, are listed for sale at a price decided by the Event Organizer. Learn More Resale Tickets - Resale tickets are tickets sold by fans, season ticket holders and professional ticket brokers.
Learn More VIP Tickets - Some Event Organizers offer ticket packages that include preferred seating locations in addition to extra items such as access to a pre-show meet and greet or show merchandise. Transferring Your Ticket Many people like to attend live events along with friends, family or loved ones. Fan Rights Creating a better ticketing experience for fans.
See What We're Doing. Our Solution 10B Bots Blocked in We have invested millions of dollars in proprietary and 3rd party technologies that blocked over 10 billion bot purchase attempts in alone We actively cancel tickets listed for sale on our website when we suspect they were purchased using bots We work closely with law enforcement to identify and go after bot users.
Challenge Increasing Fair Access to The Seats You Want For many events there is much greater demand for tickets than there are available seats, particularly for great seat locations, and competing with thousands of other fans who are also trying to buy tickets to your favorite show, concert or game can be time-consuming and frustrating.
Sellers are required to list exact seat locations and we validate the location before tickets can be sold We clearly identify every ticket as either a standard or resale ticket If we are not the official ticket seller, we provide you a link to the site that is the official ticket seller We have also teamed with platforms like Google and Facebook to fight deceptive marketing and require proper disclosures on all ticket ads that appear on their sites.
Reliable Refunds The seats you buy are the seats you get. Leading Fan Support If you have questions or problems, our award-winning Fan Support Team will work hard to make sure you get the help you need. What Our Partners Are Saying I want theatergoers to be able to purchase tickets at face value at our box office and our website, rather than on a resale platform. What Our Partners Are Saying Our artists go to great lengths to understand who is buying tickets and coming to their shows.
Kelly Curtis Pearl Jam Manager. Who determines how many and what types of tickets go on sale? Does Ticketmaster set ticket prices? Why are there fees? Do you offer refunds or exchanges? Do you offer ticket insurance? How do I sell my tickets?
How do I transfer tickets? What is mobile entry? Why would a venue or Event Organizer not allow paper tickets? Can I take a screenshot of my mobile tickets? How do I view tickets I bought online? What is a presale and how do I get access? Here are a few examples of presales and how you can get access: Venue Presales Certain venues may host presales. How do I get help? Certain links and information on this site are specific to the United States and may not reflect all products and operations in other markets.
The majority of tickets sold by Ticketmaster are standard tickets. Resale Tickets - Resale tickets are tickets sold by fans, season ticket holders and professional ticket brokers. On Ticketmaster, resale tickets are clearly identified, either by color or by description.
The Ticket Fairy wants to wrestle away domination of venues from Ticketmaster while giving fans ways to earn tickets for referring their friends. The startup is attempting to do this by offering a technologically advanced ticketing platform that not only handles sales and check-ins, but acts as a full-stack Salesforce for concerts that can analyze buyers and run ad campaigns while thwarting scalpers.
With a little more scale, it will be ready to challenge Ticketmaster for lucrative clients. The venue rental fee is significant in that they provide a stage, equipment and assume all the liability, and pay the insurance and employees. So, it is imperative, particularly for fledgling promoters in mid-sized towns, to have a certain number of pre-sale tickets to guarantee they will break even.
Then there are other factors, such as fees for the ticketing service or credit card companies. In theory, using the specialized service provider makes the process of selling tickets less expensive overall for the promoter. The world is not perfect. The Knitting Factory has a capacity of Situations such as this make or break whether concerts can even happen in certain locations.
So, when you wonder why your favorite artist plays at a certain venue, it basically comes down to similar economic decisions that a local promoter has to figure out. The point being, there are numerous complicated decisions and scores of people involved that take competent management to make any concert happen.
That is until they log in to purchase tickets. Suddenly, there is a situation where the artist stands to make a flat fee, but at a much larger percentage of ticket sales than many promoters would be able to afford. To many fans, that would feel like the ticket agency charges double the ticket price. Certainly, if a buyer goes through a resale site like StubHub, they will pay more fees and higher prices that may cost double, or triple, the ticket face value.
TicketWeb provides a platform for promoters and venues to be able to sell tickets. These are the people making the concert happen, while someone doing nothing for the event takes all the money. That is a pretty conservative number. A decade ago, the Department of Justice approved the merger of Ticketmaster and Live Nation — combining the biggest concert promoter, a major venue operator and artist manager, and the largest ticket provider under one roof.
The anticompetitive implications of this deal were enormous. The combined company would be able to use its relationships with artists to require that independent venues use Ticketmaster, for instance. The conditions the DOJ put on the deal were designed to promote competition in this market.
Unfortunately, the extension it has asked for does not go far enough, and does not take into account the wide variety of anticompetitive conduct that the company today known as Live Nation Entertainment, with Ticketmaster as a subsidiary engages in. But I can try to hit some highlights:. The most straightforward way that the company behaves anticompetitively is by leveraging one part of its business to benefit another.
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